Submit a Utilities Service Request on PayIt Fort Smith

Need to manage your utility service? Submitting a request to the City of Fort Smith is now easier that ever! On PayIt Fort Smith you can submit a start, stop or transfer service request.

Log into PayIt Fort Smith (see Create a Profile on PayIt Fort Smith) and follow the quick steps below to get started:

Submit a Start Utilities Service Request

1. Click Manage Utilities Services

2. Click Start Utilities Service

3. Enter Account Holder Name, Email, Phone Number, Birth Date and Social Security Number then Submit

4. Click the camera icon, Upload Front of Drivers License then click Submit

5. Select a Service Start Date and click Submit

6. Click the camera icon, Upload Lease or Purchase then click Submit

7. Enter Street Address, Unit, City, State and Postal Code of the Start Address and click Submit

8. Click Yes, submit request to start service

A confirmation and next steps will be sent via email after submitting your service request.

Submit a Stop Utilities Service Request

1. Click Manage Utilities Services

2. Click Stop Utilities Service

3. Enter Account Number and Service Stop Date, then click Submit

4. Enter Account Holder Name, Email, Phone Number, Last 4 of Social Security Number and click Submit

5. Click the camera icon, Upload Front of Drivers License then click Submit

6. Enter Street Address, Unit, City, State and Postal Code of the Forwarding Address then click Submit

7. Click Yes, submit request to stop service

A confirmation and next steps will be sent via email after submitting your service request.

Submit a Transfer Utilities Service Request

1. Click Manage Utilities Services

2. Click Transfer Utilities Service

3. Enter Account Number and Service Stop Date, then click Submit

4. Enter Account Holder Name, Email, Phone Number, Last 4 of Social Security Number and click Submit

5. Click the camera icon, Upload Front of Drivers License then click Submit

6. Enter Start Service Date and click Submit

7. Click the camera icon to Upload Lease or Purchase then click Submit

8. Enter Street Address, Unit, City, State, Postal Code of the Start Address then click Submit

9. Click Yes, submit request to transfer service

A confirmation and next steps will be sent via email after submitting your service request.

Check the Status of a Utilities Service Request

1. Find and select the request under "Your Accounts & Requests"  

2. The status of your request will be displayed under "Request History"

Cancel a Utilities Service Request

1. Find and select the request under "Your Accounts & Requests"  

2. Under "Application Actions" click Cancel Request

3. Click Accept to confirm